Privacy Policy

Introduction

Poncey Highland Tile Installer ("we," "us," or "our") operates the website ponceyhighlandtileinstaller.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or submit a contact form. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Site.

Information We Collect

We collect information you voluntarily provide when you fill out a contact or estimate request form on this Site. The fields on our contact form collect the following:

• Full name
• Phone number
• Email address
• City or neighborhood
• A free-text message describing your project

We do not collect payment information, Social Security numbers, or government-issued identification numbers through this Site. We do not knowingly collect information from children under 13 years of age.

Automatically Collected Information

When you visit the Site, certain information may be collected automatically by standard web server logs and analytics tools. This may include your IP address, browser type, operating system, referring URLs, and pages visited. This information is used in aggregate form to understand how visitors use the Site and to improve its performance. It is not linked to any personally identifiable information you submit through our forms.

How We Use Your Information

Information submitted through our contact form is used solely to respond to your inquiry and, if applicable, to schedule an estimate or project consultation. We use your name, phone number, and email address to contact you. We use your city or neighborhood to understand the scope and location of your project. We do not use your information for automated marketing campaigns, and we do not sell your information to third parties.

How We Share Your Information

We do not sell, trade, or rent your personal information to outside parties. We may share information with service providers who assist in operating our website or conducting our business, provided those parties agree to keep this information confidential. We may also disclose information when required to do so by law or in response to valid legal process.

Data Retention

We retain contact form submissions for a reasonable period necessary to respond to your inquiry and manage any resulting business relationship. If you request deletion of your information, we will remove it from our active records within a reasonable timeframe, subject to any legal retention obligations.

Cookies and Tracking Technologies

This Site may use cookies or similar technologies to improve the user experience and to understand how the Site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some features of the Site may not function properly if cookies are disabled.

If we run advertising campaigns through Google Ads, Google may use cookies to serve ads based on your prior visits to this Site. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings at google.com/settings/ads.

Your Rights Under CCPA (California Residents)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right not to be discriminated against for exercising your CCPA rights.

To submit a request under the CCPA, please contact us using the information in the "Contact Us" section below. We will respond to verifiable consumer requests within 45 days.

Third-Party Links

This Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated "Last Updated" date at the top of this page. We encourage you to review this page periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or wish to request access to or deletion of your personal information, please contact us:

Poncey Highland Tile Installer
695 Pylant St
Atlanta, GA 30306
Phone: (229) 290-2963
Email: [email protected]